![]() I asked for a copy of that - will also take a while to get.Ĥ. I can't find a copy of an email that was supposedly sent about the recovery cost increase when I search all my inboxes. She said she would also request that be sent to me.ģ. I asked the date I renewed the contract and the agent couldn't tell me. The agent would request it and I should receive it in about 14 days!Ģ. I asked where I can find a copy of my contract to review the terms. Here's where I really get upset and feel they purposely make it difficult:ġ. Anyway, I asked about contract status and was told I was still under contract for 2 more years. I said this was what I paid a monthly service fee for. I called to ask about this and was told the standard answer this is to cover cost of system upgrades, equipment, etc. When I looked closer, the cost recovery fee had almost doubled to $6.40. I noticed my 2/2022 bill went up a few dollars after my 12/2021 bill had already gone up. Even if I finally get this disconnected now, they are saying they are going to charge me for the past 6 months. How can they continue to charge for a system that never sent them a signal, never was disconnected since June 4th? I thought it was illegal to charge for services not rendered? Please help. The system has never been connected, due to their never showing. Where is their accountability in this issue. I still have received it and I am suppose to call them back and wait on hold again. I finally cancelled my credit card they were charging and now they are going to email a "docusign" again. I called them over and over again, waiting on hold in excess of 45 minutes everytime I called. Brinks continued to bill us for a system that was never connected. After that I called to cancel my service. NO ONE ever came, after taking time off of work to be at home. We attempted to take our security system with us (serviced by Brinks) During the next 3 months we called Brinks and set-up 3 different visits to have a technicians come to our home to set-up the existing system. We moved from our old home June 5th, 2021. Worse than the cable company and they're tough to beat. WORSEĬUSTOMER SERVICE EXPERIENCE I'VE EVER HAD. Of the amount of civility I used in addressing the problem. Single person I spoke with, including the person that sold me theĮquipment, transferred me to a dead end or hung up. Not one person was interested in solving my problem. ![]() When pressedĪll customer service agents silenced and transferred or hung up. IĬouldn't get a single supervisor to speak with me. The companyĪppears to have an engrained culture of passing the buck. Told that they would not honor their agreement. Spent over 3 hours being transferred around, only ultimately to be Installed what he could and noted the missing 2 cameras. I have theĮmail from the Brink's employee. When the shipment for equipment came, the doorbellĬamera and indoor camera promised were missing. Brinks agreed to a specific list ofĮquipment to be included with the 36 month contract that I enticed Promotion to transfer my service to them as AT&T is getting out of I had alarm service with AT&T and Brinks came up with a special They are trying to bully me into paying as the amount really isn't wort my time but it is the legal and moral principal of the fraudulent action. I attempted to explain the 45 pages of documentation regarding this issue to the collection agency telling them the debt was invalid and I was told " it is valid, pay it or we will report you to the credit bureau" It is not valid and I will not pay it. Now they have sent me to collection for $81 and have started billing me again. They sent me a "Final Invoice" for "$0" and an invitation to return. Even after refunding me for overcharging they continued to attempt to take payments from my checking account. Even though my contract expired in 2017 they claimed I owed 5 years (approximately $2,400) I moved my service to ADP and I am paying more but the results have been excellent. I requested cancellation spending nearly 10 hours on the phone. they sent a tech out and he could not get it to work. I had a security system with MONI/Brinks for 12 years.
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